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FAQ

To access the learning programs offered by CBEHx, you will first need to sign up on CBEHx.
To create a CBEHx account, follow the steps below:

  1. Visit cbehx.co.uk
  2. Click sign up available at the top-right of the page.

Once your account has been created, you can update your account settings whenever you want.

While logging into your account, if you encounter the message “email or password incorrect”, kindly check whether the password is correct and the email address entered is the one registered with CBEHx.

If you have forgotten your password, you can select the “Forgot my password” option to reset your password. Enter the registered email address to receive a password reset email. Simply click on the link provided in the email and follow the instructions to reset your password.

You can search for a course from the basket of programs listed in the course catalogue available at cbehx.co.uk. To enrol in any of the courses from the list, simply click on the course title to visit the course page. This page has all relevant information about the course including start date, course content details, and course price. Simply click on the “enrol” option to register for the desired course. The instructions will guide you through the process including registration on cbehx.co.uk, if you are not yet registered on CBEHx. Once the process is completed, the enrolled course will appear on your dashboard.

However, kindly note that although you will be able to view the enrolled course on your dashboard, you will not be able to access the course contents prior to the commencement of the course. 

Even after the completion of a course, you will continue to enjoy access to all the relevant course materials, provided your account remains active and CBEHx has not discontinued the same program. So you can review the course contents or take the course all over again even after the course completion. Please note: you will have access to the program(s) you enrol for 1 year from the registration date if you purchase the course individually or as long as your subscription stays active if you have chosen a subscription plan. 

You can choose to un-enrol from a CBEHx program. You will receive a refund for the same within the refund eligibility period of 14 days from the date of purchase.

Note: Refunds for payments are not available after initiation of the learning program or course completion.

If you wish to exercise your right to cancel, you may inform Us of your cancellation in any way you wish, e.g., by contacting Us. Cancellation by email or by post is effective from the date on which you send Us your message. In each case you must provide Us with your name, address, email address, telephone number, and Order ID.

To contact Us, please email Us here by submitting a ticket.

Note: Upon cancellation within the refund eligibility period, the refunds are processed immediately and refunds are issued to the same payment method (credit card or PayPal account) via which the purchase has been made. Once the refunds are successfully processed, the funds will be reflected in your account within 5 to 10 days (subjected to the processing of Credit Card Company or PayPal).

Yes, the courses are flexible and self-paced to suit your schedule. The term “self-paced” implies that the courses do not follow a pre-assigned schedule for learning within the course duration. You will be able to access all the course materials for each course that you have enrolled in as soon as the course begins.

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